Terms of Service

1. Overview of Services

We provide a calling subagent platform that enables users to execute phone-based tasks dynamically through conversational automation and related communication technologies.

The Services may include:

• Calling subagents;
• Voice automation tools;
• APIs and integrations;
• Workflow execution capabilities;
• Communication management features;
• Analytics and reporting tools;
• AI-generated or automated voice communication tools;
• Call routing, transcription, summarization, and post-call analysis tools;
• Caller ID, phone number, and telecommunication-related functionality where available; and/or
• Other features that support AI-assisted phone communications and workflow execution.

The Services continue to evolve and may be updated, modified, or discontinued at any time.

CALL-E provides technology infrastructure and does not itself initiate communications except as configured, requested, instructed, or enabled through use of the Services. You are responsible for the legality, accuracy, authorization, and appropriateness of the calls, prompts, workflows, contact information, caller identity, disclosures, and outputs associated with your use of the Services.

2. Beta and Experimental Features

From time to time, we may offer certain features, functionalities, products, integrations, models, tools, or services that are identified as beta, preview, experimental, early access, testing, or similar designations (“Beta Features”).

Beta Features are provided on an “as is” and “as available” basis and may contain errors, defects, bugs, or other issues. Beta Features may be modified, suspended, discontinued, or withdrawn at any time without notice and may not be supported or maintained to the same standards as generally available Services.

We make no representations or warranties regarding the availability, accuracy, reliability, performance, or suitability of any Beta Features and shall have no liability arising out of or relating to your access to or use of Beta Features.

3. Eligibility

• You are at least 18 years old;
• You have the authority to enter into legally binding agreements; and
• Your use complies with applicable laws and regulations.

4. Acceptable Use

• Use the Services for unlawful, harmful, deceptive, or fraudulent activities;
• Violate telecommunications, privacy, consumer protection, or marketing laws;
• Send unauthorized or unsolicited communications;
• Misrepresent identities or affiliations;
• Attempt unauthorized access to systems or infrastructure;
• Interfere with platform performance or security;
• Upload malicious code or harmful software;
• Use the Services in ways that violate applicable regulations;
• Place, facilitate, or cause calls without required consent, authorization, notice, or legal basis;
• Use the Services for unlawful telemarketing, advertising, robocalling, bulk calling, spam calling, debt collection, political calling, or automated calling activities;
• Contact numbers on applicable Do-Not-Call lists where such contact is prohibited;
• Ignore, bypass, or fail to honor opt-out, unsubscribe, revocation of consent, or do-not-contact requests;
• Harass, threaten, intimidate, deceive, manipulate, exploit, or harm call recipients or other persons;
• Impersonate any private individual, business, healthcare provider, financial institution, government agency, law enforcement agency, school, employer, professional, or organization;
• Configure, request, transmit, or cause the transmission of misleading, inaccurate, spoofed, unauthorized, or deceptive caller ID information;
• Mislead recipients into believing they are speaking with a human caller where AI disclosure is required or where the interaction would otherwise be deceptive;
• Record, transcribe, summarize, analyze, or monitor calls without required notice, consent, authorization, or legal basis;
• Use, clone, imitate, synthesize, or generate the voice, identity, likeness, persona, or style of any real person without all required rights, permissions, and consents;
• Collect, solicit, process, transmit, or store sensitive, regulated, or confidential information without required authorization, legal basis, safeguards, or written approval from CALL-E where required;
• Use the Services for emergency calls, emergency response, or safety-critical communications;
• Use the Services to provide or make high-risk legal, medical, financial, insurance, immigration, employment, housing, credit, education, government-benefit, or similarly significant decisions or advice without separate authorization and compliance review;
• Use the Services in a manner that causes excessive failed calls, high unanswered call rates, low average call duration, complaints, spam reports, carrier warnings, blocked traffic, or other abuse signals;
• Circumvent abuse-prevention, security, rate limit, compliance, caller ID, consent, recording, disclosure, or platform restrictions; and/or
• Use the Services in violation of third-party provider terms, carrier rules, industry standards, or applicable platform policies.

• TCPA;
• CAN-SPAM Act;
• Do-Not-Call regulations;
• Call recording and consent laws;
• FCC and FTC requirements;
• Applicable international privacy, telecommunications, consumer protection, and marketing regulations;
• AI disclosure and automated calling rules;
• Caller ID, anti-spoofing, and identity rules;
• Opt-out, unsubscribe, and consent-revocation requirements;
• Biometric, voice, likeness, publicity, and personality rights laws;
• Data protection, consumer privacy, and cross-border transfer requirements;
• Carrier, telecom provider, platform, and industry rules; and
• Any other laws or obligations applicable to your jurisdiction, use case, industry, recipients, or communications.

5. Voice Call Compliance

Before using CALL-E to place, facilitate, process, record, transcribe, summarize, analyze, or support a call, you must have all required rights, permissions, notices, authorizations, consents, and legal bases to:

(a) contact the recipient;
(b) provide the recipient’s phone number, contact information, and related information to CALL-E;
(c) use AI-generated or automated voice communications;
(d) record, transcribe, summarize, analyze, store, or otherwise process the call where applicable;
(e) receive, use, disclose, or store the resulting transcript, summary, recording, structured output, analysis, or call result;
(f) use any caller ID, business identity, number, name, brand, script, prompt, voice, or disclosure in connection with the call; and
(g) share call-related information with CALL-E and its service providers as necessary to provide the Services.

You are solely responsible for determining whether your use of the Services is permitted under applicable telecommunications, privacy, consumer protection, marketing, recording, AI, and other laws. CALL-E does not provide legal, regulatory, compliance, telecommunications, marketing, or professional advice.

6. Consent, Notice, and Legal Basis

You are responsible for providing all legally required notices and obtaining all legally required consents before using the Services. This includes, where applicable, consent or legal basis for contacting a person, using an automated or AI-generated voice, recording a call, transcribing or summarizing a call, processing personal information, sharing call-related information with service providers, and using call outputs.

You must maintain appropriate records of consent, authorization, opt-out, revocation, and related compliance information where required by law or reasonably requested by CALL-E in connection with compliance, security, abuse prevention, provider requirements, or dispute resolution.

7. AI Disclosure and Recording Notice

Where required by law, regulation, platform policy, carrier requirement, or applicable use case, you must clearly disclose that a call may involve an AI-generated, synthetic, automated, or non-human voice agent.

Where required by law, regulation, platform policy, carrier requirement, or applicable use case, you must clearly disclose that a call may be recorded, transcribed, summarized, analyzed, stored, or shared with service providers for the purpose of providing the Services.

You may not use the Services to mislead recipients into believing they are speaking with a human caller when disclosure is required or when the interaction would otherwise be deceptive, confusing, manipulative, or unauthorized.

8. Caller ID, Identity, and No Impersonation

You may not use the Services to impersonate any person, business, government agency, professional, institution, organization, or other entity, or to falsely suggest that a call is authorized by, associated with, endorsed by, or made on behalf of any person or entity without authorization.

You may not configure, request, transmit, or cause the transmission of misleading, inaccurate, spoofed, unauthorized, or deceptive caller ID information.

You are responsible for ensuring that any name, number, business identity, caller ID, brand, script, prompt, voice, disclosure, or representation used in connection with a call is accurate, authorized, and not misleading.

CALL-E may suspend, block, restrict, or terminate any use of the Services that we believe involves deceptive identity practices, unauthorized caller ID use, spoofing, impersonation, misleading disclosures, or similar risk.

9. Opt-Out, Revocation, and Do-Not-Call Obligations

You are responsible for honoring all applicable opt-out, unsubscribe, revocation of consent, and Do-Not-Call obligations. If a recipient asks not to be contacted again, withdraws consent, requests opt-out, or otherwise objects to further communications, you must promptly honor that request where required by law.

You may not use the Services to contact numbers on applicable Do-Not-Call lists where such contact is prohibited. You are responsible for maintaining and applying any required suppression lists, opt-out lists, consent records, and contact restrictions.

10. User Responsibilities

• Your account activity;
• Maintaining the security and confidentiality of your account credentials;
• Maintaining accurate and up-to-date account information;
• Ensuring that any information, content, contact information, prompts, workflows, instructions, or other materials submitted to the Services are accurate and that you have the necessary rights, permissions, and authority to use and submit them;
• Reviewing and validating any communications, workflows, instructions, or outputs generated through the Services before use;
• Promptly notifying us of any unauthorized access to or use of your account;
• Ensuring that all recipient information, phone numbers, call instructions, caller ID information, recordings, transcripts, summaries, AI-generated outputs, and workflows are lawful, accurate, authorized, and appropriate;
• Ensuring that your use of the Services complies with all telecommunications, privacy, consumer protection, marketing, recording, artificial intelligence, caller ID, publicity, biometric, and data protection laws;
• Obtaining and maintaining all required consents, notices, authorizations, legal bases, opt-out records, and compliance records;
• Providing accurate and non-misleading disclosures to recipients where required;
• Reviewing, validating, and approving any AI-generated outputs before relying on or using them; and
• Promptly notifying CALL-E of any complaint, legal notice, regulatory inquiry, carrier warning, security incident, unauthorized use, or suspected violation relating to your use of the Services.

11. No Professional Advice; No Emergency or High-Risk Use

The Services are provided solely as a technology platform that facilitates communication, workflow execution, and conversational automation. We do not provide legal, regulatory, compliance, financial, tax, telecommunications, marketing, or other professional advice through the Services.

Any information, content, recommendations, outputs, communications, or materials generated, suggested, or made available through the Services are provided for informational and operational purposes only and should not be relied upon as professional advice or a substitute for independent professional judgment.

Users are solely responsible for evaluating, reviewing, approving, and determining the appropriateness, legality, accuracy, and compliance of any communications, workflows, instructions, or outputs generated or executed through the Services, including compliance with applicable laws, regulations, industry standards, and contractual obligations.

We disclaim any responsibility or liability arising from a user’s reliance on any information, output, recommendation, or communication generated through the Services.

The Services may utilize artificial intelligence, machine learning, or other automated technologies to generate content, recommendations, conversational responses, workflow actions, summaries, or other outputs. Such outputs are generated automatically and may contain errors, omissions, inaccuracies, or unintended results. We do not warrant the accuracy, completeness, reliability, legality, or suitability of any output generated through the Services.

Users are solely responsible for reviewing, validating, and approving any outputs before relying on or using them for any purpose.

The Services are not designed for emergency calls, emergency response, safety-critical communications, medical diagnosis or treatment, legal advice, financial advice, law enforcement decisions, aviation, nuclear operations, critical infrastructure, or other high-risk uses where failure, delay, inaccurate output, or unauthorized communication could lead to death, personal injury, significant property damage, legal harm, financial harm, denial of essential rights or services, or similar consequences.

12. Data and Content

• Providing the Services;
• Maintaining platform functionality;
• Improving product performance;
• Security and operational purposes;
• Complying with legal obligations;
• Placing, routing, receiving, processing, recording where enabled, transcribing, summarizing, analyzing, troubleshooting, and supporting calls;
• Generating AI responses, voice outputs, summaries, structured outputs, workflow results, and post-call analysis;
• Monitoring, detecting, preventing, and investigating fraud, spam, abuse, unauthorized use, security incidents, carrier complaints, and violations of these Terms; and
• Working with service providers as necessary to provide, secure, support, troubleshoot, and improve the Services.

13. AI Outputs and Generated Content

The Services may generate AI responses, voice outputs, transcripts, summaries, structured outputs, call analytics, classifications, extractions, workflow actions, and other results (“Outputs”). As between you and CALL-E, you may use Outputs generated for you through the Services, subject to these Terms, our policies, third-party provider terms, and applicable law.

CALL-E and its licensors retain ownership of the underlying models, systems, software, workflows, prompts, templates, interfaces, APIs, tools, documentation, infrastructure, algorithms, and technology used to generate Outputs.

Outputs may be inaccurate, incomplete, outdated, unexpected, offensive, non-compliant, similar or identical to outputs generated for other users, or not protectable under intellectual property laws. You are responsible for reviewing, validating, and approving Outputs before using or relying on them.

14. Model Training and Service Improvement

CALL-E may use User Data, call-related data, usage data, Outputs, logs, and interaction data to provide, maintain, secure, troubleshoot, analyze, and improve the Services, including reliability, latency, routing, abuse detection, speech processing, workflow performance, and product functionality, as described in our Privacy Policy.

Where feasible and appropriate, CALL-E may use aggregated, de-identified, or minimized data for improvement purposes. CALL-E does not sell User Data, call content, or phone numbers. We do not permit third-party AI providers to use call content for their independent model training except where disclosed, configured, authorized by you or your organization, or permitted by applicable provider terms and applicable law.

15. Regulated and Sensitive Data

You may not submit, process, transmit, store, or cause CALL-E to process regulated or sensitive data, including protected health information, payment card information, biometric identifiers, government identifiers, children’s data, sensitive financial information, precise geolocation, or other data subject to heightened legal, security, or contractual requirements, unless CALL-E has expressly authorized such use in writing and any required additional agreement, configuration, safeguard, or compliance documentation has been completed.

You are solely responsible for determining whether any data submitted to or processed through the Services is subject to special legal or regulatory requirements.

16. Voice, Likeness, and Publicity Rights

You may not use the Services to clone, imitate, synthesize, generate, or use the voice, identity, likeness, name, image, persona, style, or other identifiable characteristic of any real person without all required rights, permissions, and consents.

You may not use voices, names, likenesses, personas, or identities in a deceptive, misleading, unauthorized, defamatory, harassing, exploitative, or harmful manner.

17. APIs and Developer Usage

• Abuse rate limits or platform infrastructure;
• Reverse engineer restricted systems;
• Use APIs in violation of these Terms;
• Circumvent access restrictions or security protections;
• Use APIs to automate unlawful, unauthorized, deceptive, abusive, or non-compliant calling or communication activity;
• Use APIs to bypass consent, disclosure, caller ID, recording, rate limit, safety, security, anti-abuse, or compliance controls;
• Resell, expose, or provide API access to third parties without authorization; and/or
• Use APIs in a manner that creates excessive failed calls, spam reports, carrier complaints, provider warnings, infrastructure risk, security risk, or legal risk.

18. Intellectual Property

The Services, including the platform, software, technology, algorithms, models, APIs, workflows, user interfaces, documentation, content, trademarks, service marks, logos, branding, designs, and all related intellectual property rights therein and thereto, are owned by us, our affiliates, or our licensors and are protected by applicable intellectual property and proprietary rights laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services solely for their intended purposes.

Except as expressly permitted by these Terms or otherwise authorized in writing by us, you may not:

• Reproduce, distribute, publish, transmit, display, sell, license, or otherwise exploit the Services or any portion thereof;
• Modify, adapt, translate, create derivative works from, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, underlying ideas, algorithms, models, or structure of the Services;
• Remove, alter, or obscure any copyright, trademark, proprietary, or other notices contained in the Services;
• Use our trademarks, logos, branding, or other proprietary materials without our prior written consent; and/or
• Access or use the Services for the purpose of building, developing, training, benchmarking, or improving a competing product or service.

19. Feedback

We welcome suggestions, ideas, comments, feedback, recommendations, or other input regarding the Services (“Feedback”).

If you provide any Feedback, you grant us a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free, and fully paid-up right and license to use, reproduce, modify, distribute, display, perform, create derivative works from, and otherwise exploit such Feedback for any purpose without restriction, attribution, or compensation to you.

You represent and warrant that you have all rights necessary to provide such Feedback and grant the rights described in this section.

20. Third-Party Services and Telecom Infrastructure

• The availability, performance, or reliability of third-party services;
• Third-party content, products, or services;
• The privacy, security, or data handling practices of third parties; and
• Service interruptions, delays, failures, or inaccuracies caused by third parties.

Your use of third-party services may be subject to separate terms, conditions, and privacy policies, and we encourage you to review them carefully.

Third-party providers may have their own terms, privacy notices, retention practices, acceptable use rules, compliance requirements, geographic limitations, carrier requirements, and service restrictions. You are responsible for complying with any third-party terms or requirements applicable to your use of the Services.

21. Call Recording, Transcription, and Third-Party Vendors

Depending on configuration and service availability, the Services may record, transcribe, summarize, analyze, store, or otherwise process calls. You are responsible for providing all legally required notices and obtaining all legally required consents before using such features.

You acknowledge that call-related data may be processed by CALL-E and service providers that support telecommunications, speech recognition, AI model processing, voice synthesis, storage, security, logging, monitoring, analytics, and support.

22. Privacy and Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect platform integrity and user information.

However, no system can guarantee complete security, and users acknowledge risks associated with internet-based communications and cloud services.

Please review our Privacy Policy for additional information.

23. Abuse Monitoring, Carrier Risk, and Suspension

CALL-E may monitor usage for abuse, fraud, security risk, legal risk, carrier complaints, provider warnings, spam reports, suspicious traffic patterns, excessive failed calls, high unanswered call rates, low average call duration, policy violations, or other activity that may harm CALL-E, users, recipients, carriers, providers, or the public.

We may suspend, limit, throttle, block, terminate, or refuse any account, call, number, workflow, integration, prompt, API request, feature, or use case if we believe it violates these Terms, creates legal or operational risk, triggers provider or carrier restrictions, may cause harm, or may expose CALL-E, users, recipients, carriers, providers, or third parties to liability, complaints, enforcement action, or reputational harm.

24. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT; AND
• UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT THE SERVICES WILL BE AVAILABLE, ACCURATE, RELIABLE, SECURE, ERROR-FREE, OR SUITABLE FOR EVERY USE CASE.

WE DO NOT WARRANT THAT ANY CALL WILL BE CONNECTED, ANSWERED, COMPLETED, RECORDED, TRANSCRIBED, SUMMARIZED, DELIVERED, OR DISPLAYED IN ANY PARTICULAR MANNER. WE DO NOT WARRANT THAT CALLER ID INFORMATION WILL APPEAR IN A PARTICULAR FORMAT OR THAT CARRIERS, DEVICES, SPAM-DETECTION TOOLS, OR THIRD-PARTY CALLER IDENTIFICATION SERVICES WILL DISPLAY ANY PARTICULAR NAME, NUMBER, LABEL, OR STATUS.

WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS, TRANSCRIPTS, SUMMARIES, CLASSIFICATIONS, ANALYSES, OR RESPONSES WILL BE ACCURATE, COMPLETE, LAWFUL, COMPLIANT, NON-INFRINGING, APPROPRIATE, OR SUITABLE FOR YOUR USE CASE.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU FOR THE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100 IF YOU HAVE NOT PAID ANY FEES FOR THE SERVICES.

26. Indemnification

You agree to indemnify, defend, and hold harmless CALL-E, its affiliates, officers, directors, employees, contractors, providers, licensors, and agents from and against any claims, demands, damages, losses, liabilities, penalties, fines, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

(a) your use or misuse of the Services;
(b) your prompts, workflows, instructions, call content, contact information, phone numbers, caller ID information, recordings, transcripts, summaries, Outputs, User Data, or other materials;
(c) your failure to obtain required consent, authorization, notice, legal basis, opt-out records, or other compliance documentation;
(d) your violation of telecommunications, privacy, consumer protection, marketing, recording, AI disclosure, publicity, biometric, anti-spoofing, Do-Not-Call, or data protection laws;
(e) your violation of these Terms, our policies, third-party provider terms, carrier rules, industry standards, or contractual obligations;
(f) your infringement, misappropriation, or violation of any intellectual property, privacy, publicity, personality, contractual, or other third-party rights; or
(g) any complaint, investigation, enforcement action, dispute, or claim arising from calls, communications, workflows, prompts, instructions, identities, caller ID, or other activities initiated, configured, enabled, or caused by you through the Services.

27. Force Majeure

We shall not be liable for any delay, interruption, degradation, suspension, failure, or inability to perform any obligation under these Terms or provide the Services to the extent caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, labor disputes, governmental actions, changes in law, utility failures, internet disruptions, telecommunications failures, cloud service provider outages, cyberattacks, denial-of-service attacks, failures of third-party service providers, or other force majeure events.

During the continuance of any such event, our obligations affected by such event shall be suspended for the duration of the event and for a reasonable period thereafter required to resume performance.

28. Termination

• You violate these Terms;
• Your use creates legal or operational risk;
• Required by law or regulatory obligations;
• Your use creates carrier, provider, security, privacy, compliance, reputational, or abuse risk;
• Your use generates complaints, spam reports, carrier warnings, excessive failed calls, suspicious traffic, or other abuse signals;
• Your use involves deceptive caller ID, impersonation, unauthorized communications, unlawful recordings, failure to provide required AI disclosure, or other prohibited conduct;
• We are required or requested to do so by a carrier, telecom provider, service provider, regulator, court, law enforcement authority, or legal process; or
• We determine that suspension or termination is necessary to protect CALL-E, users, recipients, providers, carriers, third parties, or the public.

You may stop using the Services at any time.

Upon termination, your right to access and use the Services will cease. Sections that by their nature should survive termination, including provisions relating to data and content, intellectual property, privacy, third-party services, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution, will survive termination.

29. Export Control and Sanctions

You may not use, export, re-export, import, transfer, or make available the Services except as authorized by applicable export control and sanctions laws. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any embargoed or sanctioned jurisdiction, and are not listed on any applicable restricted party list.

30. Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC“) in accordance with the SIAC Rules for the time being in force. The seat of arbitration shall be Singapore, and the arbitration shall be conducted in English.

31. Changes to Terms

We may update these Terms periodically. Continued use of the Services after updates become effective constitutes acceptance of the revised Terms.

The “Last Updated” date at the top of these Terms indicates when they were last revised.

32. Contact

For questions regarding these Terms, contact: support@heycall-e.com

For privacy-related questions or requests, contact: support@heycall-e.com