Privacy Policy

Last Updated: June 2026

Introduction

We respect your privacy and are committed to protecting personal information responsibly.

This Privacy Policy explains how we collect, use, store, process, disclose, and otherwise handle information when you access or use the CALL-E website, products, application programming interfaces (APIs), software, and related services (collectively, the “Services”).

CALL-E is a calling subagent platform that enables task-based phone communications, conversational automation, workflow execution, and related communication capabilities. The Services are provided through the CALL-E platform (“CALL-E,” “we,” “our,” or “us”).

The Services may involve AI-generated or automated voice communications, telephone calls, call routing, speech processing, transcription, summarization, workflow automation, and related communication tools. Because the Services may process phone numbers, call metadata, caller ID information, recordings, transcripts, summaries, prompts, and AI-generated outputs, this Privacy Policy describes how such information may be handled.

By accessing or using the Services, you acknowledge that your information may be collected, used, and disclosed as described in this Privacy Policy.

Our Role in Processing Information

CALL-E may process information in different roles depending on the context. For account registration, billing, website operation, support, security, compliance, fraud prevention, service improvement, and business administration, CALL-E may act as an independent controller of information.

For call tasks, workflows, prompts, recipient information, call content, transcripts, summaries, structured outputs, and other information processed on behalf of a user or customer, CALL-E may act as a service provider or processor, subject to the user’s instructions, the applicable product configuration, and any applicable agreement.

Users are responsible for ensuring they have the legal right, consent, authorization, notice, or other lawful basis required to provide information to CALL-E and to use the Services in connection with any call, communication, workflow, recording, transcription, summary, or AI-generated output.

Data Minimization and Purpose Limitation

CALL-E adheres to the principles of data minimization and purpose limitation. We collect and process only the personal information that is adequate, relevant, and limited to what is necessary for the purposes described in this Privacy Policy.

When the Services are used for task-based communications, CALL-E collects only the information essential to complete the requested task. CALL-E does not collect or retain personal information beyond what is required for the specific task requested by the user, unless otherwise authorized by the user or required by applicable law.

Information collected during a conversational interaction is not used for purposes unrelated to that interaction without separate, informed consent.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

Name;
Email address;
Phone number;
Company information;
Account registration details;
Payment and billing information; and
Support inquiries and communications.

User prompts, task descriptions, call instructions, workflow instructions, contact details, recipient information, business context, call objectives, and other information submitted to configure or execute a call or workflow.

Information Collected Automatically

When you use our Services, we may automatically collect:

IP address;
Device information;
Browser type and settings;
Usage logs;
Session information;
System activity data;
API usage metrics.

Call status information, error logs, provider status codes, webhook logs, diagnostic logs, security logs, abuse-prevention signals, and platform performance information.

Call Data, Phone Number Data, and Communication Data

When the Services are used to request, place, receive, process, route, record, transcribe, summarize, analyze, or otherwise support a call or communication workflow, CALL-E may process call-related information depending on how the Services are configured and used. This may include:

Category	Example	Purpose
Phone number data	Phone numbers submitted by users, recipient phone numbers, inbound caller numbers, outbound caller numbers, caller IDs, callee IDs, and numbers used to place or receive calls	To place, route, receive, complete, troubleshoot, support, secure, and analyze calls
Call metadata	Call ID, start time, end time, duration, call status, direction, routing status, error codes, provider status, connection information, and call outcome	To operate the Services, troubleshoot issues, prevent abuse, maintain reliability, support billing, and investigate security or compliance issues
Caller ID and telecom data	Outbound number, caller ID information, carrier routing information, virtual number information, SIP or telephony logs, and telecom provider records where applicable	To place and route calls through telecommunications infrastructure and service providers
Call content	Audio recordings where enabled, transcripts, summaries, task results, conversation outcomes, structured outputs, and post-call analysis	To complete the requested task, return results, support users, monitor quality, troubleshoot issues, and maintain safety and reliability
User instructions and workflow data	Prompts, task descriptions, workflow instructions, user-provided context, agent configuration, and call objectives	To instruct AI agents, execute workflows, and generate call-related outputs
AI-generated outputs	AI responses, generated voice output, summaries, classifications, extracted information, structured outputs, and analysis	To provide the Services and deliver call results
Provider and system logs	Debug logs, webhook logs, infrastructure logs, security logs, abuse-prevention logs, API logs, and provider interaction logs	To maintain the Services, debug issues, prevent misuse, secure the platform, and comply with obligations
Support and privacy request data	Support tickets, complaint records, privacy requests, deletion requests, verification information, and correspondence	To respond to inquiries, verify requests, resolve issues, and comply with legal obligations

The specific information processed depends on the product features used, the user’s configuration, applicable integrations, the call flow, the recipient’s interaction, and the service providers involved in placing, processing, or supporting the call.

Sensitive and Special Category Data

CALL-E is not designed to process special categories of personal data as defined under Article 9 of the GDPR, including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, health data, or data concerning a natural person’s sex life or sexual orientation.

However, because the Services involve conversational AI agents that interact with users and call recipients in natural language, the content of conversations may inadvertently include sensitive information. For example, when booking a restaurant, a user may mention dietary restrictions, food allergies, or accessibility needs. When scheduling medical appointments, call content may reveal health information.

How We Use Information

We may use information to:

Provide and maintain Services;
Execute communication workflows;
Improve product functionality;
Support APIs and integrations;
Respond to inquiries and support requests;
Monitor security and prevent misuse;
Comply with legal obligations;
Develop new features and platform improvements.
Place, route, receive, complete, record, transcribe, summarize, analyze, troubleshoot, and support requested calls;
Generate AI responses, voice outputs, call summaries, structured outputs, workflow results, and post-call analysis;
Maintain call history, operational records, audit records, support records, and security records;
Detect, prevent, investigate, and respond to fraud, spam, abuse, unauthorized use, carrier complaints, security incidents, and violations of our policies;
Verify identity or authority in connection with privacy, deletion, support, security, or compliance requests;
Maintain service reliability, latency, routing performance, call quality, and platform integrity; and/or
Analyze aggregated, de-identified, or minimized information to improve the Services, where appropriate.

Legal Basis for Processing

To the extent CALL-E processes personal data as a controller, we rely on the following legal bases:

Consent: Where you have given consent to the processing of your personal data for a specific purpose, such as optional marketing communications or optional call recording features;
Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party, such as providing the Services you have requested;
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which CALL-E is subject, such as tax record-keeping or regulatory requirements;
Vital Interests: Where processing is necessary to protect the vital interests of a natural person, such as in emergency situations; and
Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by CALL-E or a third party, such as fraud prevention, service security, platform integrity, and service improvement, provided that such interests are not overridden by your rights and freedoms.

Where CALL-E acts as a processor on behalf of a user or customer, processing is conducted in accordance with the user’s instructions and the applicable agreement.

You have the right to withdraw consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

AI and Automated Processing

The Services may utilize artificial intelligence, machine learning, speech recognition, speech-to-text, large language models, text-to-speech, voice generation, workflow automation, orchestration, classification, extraction, post-call analysis, and other automated technologies to generate conversational responses, execute workflows, process communications, transcribe audio, summarize calls, analyze interactions, and support other platform functionality.

In connection with these activities, information provided by users or processed through the Services may be used to generate AI responses, voice outputs, transcripts, summaries, structured outputs, workflow results, and other automated results. Depending on configuration and service availability, call-related information may be processed by CALL-E and by service providers that support telecommunications, speech recognition, AI model processing, voice synthesis, cloud hosting, security, monitoring, logging, analytics, and support.

Users are responsible for reviewing and validating any outputs generated through the Services before relying on or using them.

AI-generated outputs may be incomplete, inaccurate, unexpected, similar to outputs generated for other users, or unsuitable for certain uses. CALL-E does not provide legal, medical, financial, regulatory, telecommunications, marketing, or other professional advice.

Phone Number Handling

CALL-E uses phone numbers as needed to place, route, receive, complete, troubleshoot, support, secure, and analyze requested calls and related workflows. Phone numbers may appear in call records, call metadata, telecom routing records, service provider logs, support records, security records, billing records, abuse-prevention records, and user-requested call summaries where applicable.

CALL-E does not sell phone numbers or place phone numbers on third-party marketing lists. We may share limited phone number and call-related information with service providers that help us operate the Services, including telecommunications providers, communication platforms, virtual number providers, SIP providers, cloud infrastructure providers, AI processing providers, speech processing providers, voice providers, security and logging providers, analytics providers, payment providers, and customer support providers.

Phone number retention depends on the nature of the information, how the Services are configured and used, operational needs, legal obligations, security requirements, abuse-prevention needs, billing or dispute requirements, and applicable service provider retention practices. Where appropriate, CALL-E may delete, anonymize, minimize, or restrict phone number data when it is no longer needed for the purposes described in this Privacy Policy.

Caller ID and Telecommunications Infrastructure

CALL-E may place calls through telecommunications carriers, communication platforms, virtual number providers, SIP providers, and other service providers. Depending on the country, carrier, device, caller ID database, spam-detection tool, CNAM database, third-party caller identification service, device contacts, or historical number record, a recipient’s device may display a phone number, geographic label, business name, individual name, or other caller ID information.

A displayed caller ID name does not necessarily mean that the named individual personally placed the call or currently owns the number. CALL-E does not intentionally impersonate private individuals. We may review and update caller ID presentation practices to improve clarity and reduce confusion where technically and commercially feasible.

Recordings, Transcripts, Summaries, and Outputs

Depending on how the Services are configured and used, CALL-E may process or generate call recordings, transcripts, summaries, structured outputs, post-call analysis, call outcomes, AI-generated responses, and related records. These materials may be used to provide the requested call result, support users, troubleshoot issues, monitor quality and abuse, maintain service reliability, comply with legal obligations, and enforce our policies.

Certain features or configurations may allow recordings, transcripts, summaries, or other call-related records to be disabled, minimized, deleted, or retained for different periods. Where such settings are available, the applicable retention or storage behavior may depend on the selected configuration.

Model Training and Service Improvement

CALL-E may use call-related data, usage data, AI-generated outputs, logs, and interaction data to maintain, secure, troubleshoot, analyze, and improve the Services, including reliability, latency, routing, abuse detection, speech processing, workflow performance, and product functionality. Where feasible and appropriate, we use aggregated, de-identified, or minimized data for improvement purposes.

CALL-E does not sell call content or phone numbers. We do not permit third-party AI providers to use call content for their independent model training except where disclosed, configured, authorized by the user or customer, or permitted by applicable provider terms and applicable law.

Legal and Compliance Responsibilities

Users are responsible for ensuring that their use of CALL-E complies with applicable laws relating to:

Phone communications;
Consent requirements;
Call recording disclosures;
Marketing communications;
Consumer privacy protections.
AI-generated or automated voice communications;
Caller ID, identity, and anti-spoofing requirements;
Do-Not-Call, opt-out, unsubscribe, and consent-revocation requirements;
Recording, transcription, summarization, and call monitoring notices;
Privacy, data protection, consumer protection, telecommunications, and artificial intelligence rules; and
Any other requirements applicable to the user’s jurisdiction, use case, industry, or recipient.

CALL-E provides technology infrastructure and does not provide legal advice.

Sharing of Information

We may share information with:

Infrastructure and cloud service providers;
Communication and telecom providers;
Analytics providers;
Professional advisors and auditors;
Regulatory or legal authorities where required;
CALL-E Affiliates;
Speech-to-text providers;
Large language model providers;
Text-to-speech and voice generation providers;
Virtual number providers and SIP providers;
Security, monitoring, logging, and abuse-prevention providers;
Payment and billing providers;
Customer support providers; and
Other service providers, contractors, or vendors that help us operate, maintain, support, secure, troubleshoot, analyze, and improve the Services.

We do not sell personal information. We also do not share personal information with third parties for their own independent marketing or advertising purposes.

We may disclose information to our affiliates, service providers, contractors, advisors, telecommunications providers, cloud service providers, analytics providers, and other third parties as necessary to operate, maintain, support, secure, and improve the Services, or as otherwise described in this Privacy Policy.

Service providers may process call-related information, including phone numbers, call metadata, recordings where enabled, transcripts, summaries, prompts, AI-generated outputs, logs, and support information, as necessary to provide their services to CALL-E or to support the Services. Third-party providers may have their own terms, privacy notices, retention practices, acceptable use rules, and compliance requirements.

Service Provider Categories

The categories of service providers that may process information in connection with the Services include:

Provider category	Purpose
Telecommunications providers, communication platforms, virtual number providers, SIP providers, and carriers	Place, route, receive, connect, troubleshoot, and support calls
Cloud infrastructure providers	Host, store, operate, and secure the Services
Speech-to-text providers	Transcribe call audio where applicable
Large language model providers	Generate, interpret, classify, summarize, or structure AI responses and call-related outputs
Text-to-speech and voice generation providers	Generate AI voice output or related speech functionality
Security, monitoring, and logging providers	Monitor reliability, detect abuse, investigate incidents, and maintain platform integrity
Analytics providers	Understand usage, improve product performance, and measure service reliability
Payment and billing providers	Process payments, subscriptions, invoices, taxes, and billing records
Customer support providers	Respond to user inquiries, support requests, complaints, and privacy requests
Professional advisors, auditors, and legal providers	Support legal, security, compliance, accounting, audit, and business obligations

International Data Transfers

We may process, store, access, or transfer information in countries or jurisdictions where we, our affiliates, or our service providers operate.

As a global platform, information collected through the Services may be transferred to, stored in, or processed in countries outside of your country of residence, which may have data protection laws that differ from those of your jurisdiction.

By accessing or using the Services, you acknowledge and understand that your information may be transferred to and processed in such jurisdictions for the purposes described in this Privacy Policy.

Where required by applicable law, we will implement reasonable measures designed to protect personal information transferred across borders.

Data Retention

We retain information only for as long as reasonably necessary to:

Provide, maintain, and support the Services;
Maintain operational, administrative, security, and business records;
Respond to inquiries and provide customer support;
Monitor, investigate, prevent, and address fraud, abuse, security incidents, or other unauthorized activities;
Resolve disputes and enforce our agreements and policies;
Protect our legal rights and legitimate business interests; and
Comply with applicable laws, regulations, legal processes, accounting requirements, and compliance obligations.

Retention periods may vary depending on the nature of the information, how the Services are used, applicable legal requirements, and legitimate business needs. When information is no longer required for the purposes described above, we will take reasonable steps to delete, anonymize, or otherwise dispose of such information in accordance with our data retention practices and applicable law.

Retention may also vary by data category. For example:

Data category	Typical retention approach
Account and billing data	Retained while the account is active and as needed for billing, tax, accounting, dispute resolution, legal compliance, and business records
Phone numbers in call records	Retained as needed to provide call results, support users, troubleshoot issues, prevent abuse, investigate complaints, maintain security, and comply with legal obligations
Call metadata	Retained for operations, security, billing, fraud prevention, troubleshooting, compliance, platform reliability, and provider reconciliation
Audio recordings	Retained only where enabled, required, or necessary for the Services; may be disabled, deleted, minimized, or subject to shorter retention depending on configuration
Transcripts, summaries, and structured outputs	Retained as needed to provide call results, maintain user-accessible history, support quality review, troubleshoot issues, investigate abuse, and comply with obligations
Prompts, workflows, and user instructions	Retained as needed to operate configured workflows, provide services, maintain account functionality, troubleshoot issues, and support users
Provider logs	May be retained by telecommunications, AI, speech, cloud, security, logging, payment, and infrastructure providers according to their own policies, contractual obligations, and legal requirements
Security and abuse-prevention logs	Retained as needed to detect, prevent, investigate, and respond to fraud, abuse, unauthorized access, spam, carrier complaints, and security incidents
Aggregated or de-identified data	May be retained for analytics, reliability, security, safety, and product improvement where it no longer identifies an individual

Some information may remain in backups, archives, provider systems, audit logs, security logs, billing records, or legal records for a limited period or as required by applicable law, contractual obligations, or legitimate business needs.

Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Our security program includes controls designed to support the confidentiality, integrity, and availability of information processed through the Services and is designed with reference to generally recognized security practices and frameworks. Unless expressly stated, CALL-E does not represent that it has obtained any specific third-party security certification, audit, or attestation.

However, no method of transmitting information over the internet, electronic storage system, or communication platform is completely secure. Accordingly, we cannot guarantee the absolute security of any information and encourage users to take appropriate measures to protect their accounts and information.

International Privacy Rights

Depending on your location, you may have rights relating to:

Access to personal information;
Correction of inaccurate information;
Data deletion requests;
Restriction or objection to processing;
Data portability; and/or
Withdrawal of consent where applicable.

To exercise applicable rights, contact: support@heycall-e.com.

To help us locate relevant records, including call-related records, please include the phone number involved, the approximate date of the call, the email address or account associated with the request if applicable, and the nature of your request. We may need to verify your identity or authority before processing a request.

Some information may be retained where necessary for security, fraud prevention, abuse prevention, billing, dispute resolution, legal compliance, backup integrity, telecom provider obligations, or enforcement of our agreements and policies. Where deletion is not immediately possible, CALL-E may anonymize, minimize, restrict, or retain only the information necessary for permitted purposes.

California Privacy Rights (CCPA)

California residents may have additional rights regarding the collection, disclosure, and processing of personal information under California law.Subject to applicable law, California residents may have the right to request that we disclose the categories and specific pieces of personal information we collect, the categories of sources from which we collect personal information, the purposes for collecting, using, disclosing, selling, or sharing personal information, the categories of third parties to whom personal information is disclosed, and the categories of personal information disclosed for business purposes.

California residents may also have rights to request deletion, correction, access, portability, opt out of sale or sharing where applicable, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising applicable rights.

CALL-E does not sell personal information for monetary consideration and does not sell phone numbers or place phone numbers on third-party marketing lists. CALL-E does not share personal information with third parties for their own independent marketing or advertising purposes. Certain analytics, cookies, or similar technologies may be considered “sharing” under some privacy laws depending on how they are configured and used. Where required by applicable law, we will provide applicable opt-out mechanisms.

To submit a California privacy request, contact support@heycall-e.com. Authorized agents may submit requests where permitted by law, subject to verification of authority and identity.

Cookies and Analytics

We use cookies, pixels, local storage, and similar technologies to:

Operate, maintain, and improve the functionality of the Services;
Remember user preferences and settings;
Authenticate users and help maintain account security;
Understand how users interact with the Services and identify usage patterns;
Monitor, analyze, and improve the performance, reliability, and effectiveness of the Services;
Measure the effectiveness of content, features, and communications;
Personalize and enhance user experiences; and
Detect, prevent, and investigate fraud, abuse, security incidents, and other unauthorized activities.

We may also use third-party analytics and service providers to help us understand how users interact with the Services and improve our products and services.

Most web browsers allow users to control or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the Services.

Children’s Privacy

The Services are intended for users who are at least 18 years old. The Services are not directed toward children under 13 years old, and we do not knowingly collect personal information from children in violation of applicable laws including COPPA. We do not knowingly permit individuals under 18 to create accounts or use the Services directly.

Changes to this Policy

We may update this Privacy Policy periodically. Continued use of the Services after updates become effective constitutes acceptance of the revised Policy.

The “Last Updated” date at the top of this Privacy Policy indicates when it was last revised.

Contact Us

For privacy-related questions or requests, contact: support@heycall-e.com

For general support inquiries, contact: support@heycall-e.com

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